Warranty

Lifetime Warranty Terms

  1. All ystudio products can be sent to ystudio for complimentary adjustment or repairment. Customer only have to pay for the roundtrip shipping costs.
  2. Warranty covers repair/replacement of abnormal mechanism and writing conditions.
  3. Warranty does not cover normal wear and tear and damages arisen from use not in accordance with the product instructions.
  4. Warranty does not cover nib part of fountain pen, we provide nib changing service with additional fee.
  5. Refills are available on ystudio official website.
  6. If no spare parts are available due to few discontinued products or mechanism adjustment, request will be handled case by case.
  7. To submit warranty claim or any questions, please kindly email : service@ystudiostyle.com.

 

More questions? Please contact us via service@ystudiostyle.com.