Payment & Currency
We accept credit cards and debit cards via PayPal. All listed prices are in USD.
Shipping Area & Method
We ship worldwide, generally we ship via DHL Express.
In some cases, due to regulations or restrictions of the country of destination (e.g. Russia), we ship via EMS or FedEx.
All orders are sent from Taipei ,Taiwan.
For orders destined to Taiwan, please visit here.
Orders take 7 business days to process after order confirmation.
International delivery via DHL is estimated to arrive in 3 business days after shipped out.
Delays at customs may extend the delivery time beyond this estimation.
According to the weight and destination of your order, shipping costs will vary from $20-$25 USD.
If you spend over $150 USD, you can benefit from free worldwide shipping at checkout.
Duties & Taxes
Please be noticed that there will be additional charges from customs clearance.
Customs duties and excise taxes may occur according to the import tariff regulations.
The cost will be covered by the recipient.
Depending on the value and the type of goods imported, you may expect the following:
- Customs import duties (percentage of shipment value and transport charges)
- Local tax
- DHL Advance Payment surcharge
- Any regulatory charges, if applicable
*Please take a look at Customs Duties regulations in your country before shopping.
Service Email: email@example.com
1.Email us with the following information:
• Order Number • Purchaser’s Name • Reason for Return
2. Ship the returned product(s) to ystudio together with:
• Original packaging • Original Invoice
3. Check your mail for further notice
*Please be noticed that customized pens with engraving are not returnable.
If for any reason you are dissatisfied with your purchase or wish to return the product because of a claim, simply return the item to us in its original packaging within 14 days of receipt.
To be eligible for a return, your item must be unused and in the original condition that you received it with original packaging.
Ship the item you want to return together with the original invoice, included in all purchases.
We recommend shipping the goods with a courier service that is easily tracked as the sender incurs the return shipping expenses.
We will process returns shortly after receiving the package and notify you of further procedure via email.
Once your returned item has successfully been approved and received by ystudio, the purchase price will be refunded to your account.
Import taxes, customs, duties, shipping costs will not be refunded, even if its a partial return.