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Free DHL Express delivery when you order over $150!
Deliver to worldwide within 4-7 working days.

  • All ystudio products can be sent to ystudio for complimentary adjustment or repair. Customers only have to pay for the roundtrip shipping costs.
  • The warranty covers the repair/replacement of abnormal mechanisms and writing conditions.
  • Warranty does not cover normal wear and tear and damages arisen from use not in accordance with the product instructions.
  • Warranty does not cover the nib part of the fountain pen, we provide nib changing service with an additional fee.
  • Refills are available on ystudio official website.
  • If no spare parts are available due to few discontinued products or mechanism adjustments, requests will be handled case by case.

To submit a warranty claim or any questions, please kindly email to:
More questions? Please contact us via: